According to our refund policy, you are entitled to a refund if there is a serious manufacturing problem on the product you ordered, or if the product arrived damaged or broken due to delivery. You are also entitled to refund if the product wasn't delivered to the address provided even though days have passed since the due delivery date.
If you qualify for a refund, please email us right away to info@momooze.com and we will arrange a refund.
Please note refunds take a few business days to process and reach your bank account and this is out of our control. More information in returns and refunds page