Here at momooze shop we have teamed up with suppliers based around the world to give you the best quality product at the most affordable prices. That means that our products are shipped directly from the manufacturer to your address, leaving out any middle-men. This reflects in the delivery time between 7 to 20 business days (in high demand products this can be longer - 14 to 24 business days). See more details in our shipping page.
Import taxes and duties may be due once your order arrives at your address. These charges are determined by your local customs office and depend on the country of origin and the final destination. The price of our product does not include such costs and they have to be paid by the customer.
Due to different handling period and efficiency in customs department, there may be delays in releasing your order from customs. We cannot be held responsible for such delays or extra costs associated with duties or custom charges.
As soon as we get it from our shipping company. We will send you an email automatically as soon as we have the tracking code ready.
When your order is in transit, you might see the same status update for a few days. There is no reason to panic. If you want peace of mind, feel free to message us at firstname.lastname@example.org so we can check for you.
In certain cases, if you order more than one item from the shop, these items might not be available or in stock in the same warehouse. In that case we will ship the item separate, at no extra cost to you.
If you think your order is delayed, please get in touch with us asap at email@example.com.
We accept all major credit and debit cards and you can also pay with Paypal. We do not offer the option to pay on delivery.
All payments are processed via secure payment gateway called Stripe. Stripe has full control over what payment method or if the card is allowed or declined and there is nothing we can do about your card being declined for payment. You do, however, have the option to use Paypal to make a payment.
Our orders are processed the very same day they are placed and they are subject to a handling period of 1 - 3 business days. We are happy to make changes to your order or cancel it if you notify us immediately, within 24 hours of placing your order. Once the orders have been processed and forwarded for fulfillment, unfortunately, there is nothing we can do at that point.
Our discount codes are subject to expiry period and they also cannot be combined together with other discount codes. If this is one of the cases, then your code will be declined. If you think the code should be working, please feel free to get in touch with us and we will check for you.
Returns & Refunds
According to our refund policy, you are entitled to a refund if there is a serious manufacturing problem on the product you ordered, or if the product arrived damaged or broken due to delivery. You are also entitled to refund if the product wasn't delivered to the address provided even though days have passed since the due delivery date.
If you qualify for a refund, please email us right away to firstname.lastname@example.org and we will arrange a refund.
Please note refunds take a few business days to process and reach your bank account and this is out of our control. More information in returns and refunds page
If you ordered a wrong color by mistake, unfortunately, this was an error not caused by us and we will not offer a replacement. However, if the product delivered was a different color to the one you ordered, we are happy to provide replacement or a refund.
You can contact us through our contact page! We will be happy to assist you.